Receptionist - Birchwood, Warrington

We are currently looking to recruit a Receptionist to join our Facilities Department based at Stanford House, Warrington

Reporting Line:
* Reporting directly to the Head Receptionist

Purpose of Role:
* To assist in the daily running of the Stanford House Front Office, ensuring all telephone calls are answered, visitors are greeted and to provide general administrative support

Role Responsibilities:
* Answer politely all calls that are received, deal with general enquiries, forward calls to appropriate departments and listen to any answer phone messages and pass on accordingly.
* Sort all incoming and outgoing post both internally and externally including Special Deliveries, Recorded Deliveries, Couriered post and ensure there is sufficient credit in the Franking machine.
* Sort all outgoing UK Mail and log on a daily basis.
* Welcome and greet visitors to the office ensuring all sign in and are issued badges including outside contractors.
* Accept and maintain an electronic meeting room calendar for conference room bookings and ensure that all buffets for breakfast or lunch meetings are ordered. Make sure all sundries for meetings rooms are supplied and facilitate the set up of rooms as and when required.
* Book taxi’s for staff and customers using reception reference numbers for account with Opal/CPW. On a monthly basis check all invoice and sign off each booking for Accounts.
* Keep a log of all incoming deliveries, distribute and liaise with facilities as and when needed.
* Report any general maintenance/ health & safety issues to Facilities both by phone and email.

Essential Requirements:
* The ideal candidate will be computer literate (Knowledge of Microsoft Office)
* Reliable
* Conscientious
* Previous experience in a Receptionist role would be desirable

Hours:
* Basic 40 hours per week Mon - Fri plus additional hours to meet business needs as required

To apply please logon to http://gs19.globalsuccessor.com/fe/tpl_CarPhoneWarehouse06.asp?newms=jj&id=46382& and follow the online application process

**Please call us with any queries on 0845 408 2554**
***The Recruitment Team***

Do you have a talent for Telecoms?

Excellent Opportunities to Access a Career in Communication Services and Telecommunications

The Carphone Warehouse Networks in partnership with Irlam and Cadishead Community High School 6th Form are delighted to offer a full-time training programme for students interested in pursuing a career in customer services and telecommunications.

This courses offers students the opportunity to gain a BTEC Level 3 in IT and Customer Services (equivalent to 2 A Levels and 1 AS Level) which will be delivered as a full time qualification by Irlam and Cadishead Community High School's 6th Form. On successful completion you will be the opportunity to apply for a position within The Carphone Warehouse Networks or The Carphone Warehouse PLC.

The course combines class room learning with hands-on experience gained through workshops, visits and additional training provided by The Carphone Warehouse Networks employees. Students will improve their commercial awareness and participate in workshops that include:

o Interview skills training
o Customer service skills
o Fault handing and network monitoring

For more details and to enroll contact Irlam and Cadishead Community High School on 0161 775 5525 or visit there website http://www.icchs.org.uk


More about The Carphone Warehouse Networks:

Renowned for our engineering excellence and network efficiency, the networks division of The Carphone Warehouse Group is based in Irlam and employs over 450 staff. We provide the telecoms infrastructure that enables millions of our residential and business customers to benefit from reduced telephone bills and flexible UK, international and mobile call plans.

We’re also the power behind the launch of revolutionary services like ‘free broadband’. Today, we have over 2.7m broadband customers signed up to TalkTalk and AOL Broadband – which makes The Carphone Warehouse the third largest broadband provider in the UK.

PLEASE DO NOT APPLY ONLINE OR CONTACT TEH RECRUITMENT TEAM. THIS OPPORTUNUITY IS BEING MANAGED BY IRLAM & CADISHEAD COMMUNITY HIGH SCHOOL.
TEL: 0161 775 5525
WEBSITE: http://www.icchs.org.uk

Procurement Professional - CPW Networks, Irlam

Procurement is responsible for all procurement and sourcing activity in relation to goods across Opal Telecom, (including Opal Retail, CPWN, Talk Talk Business). This includes the selection and ongoing management of vendors, negotiating appropriate commercial and contractual terms that meet the needs of the business and identifying and executing opportunities for cost reduction. Opal Procurement has an indirect relationship with Carphone Warehouse Group Procurement; we are aligned to provide a consolidated approach to categories of spend for leverage and improved benefit to Opal. The Opal Procurement team is responsible supporting the development of CPW group strategies by the Category Procurement Managers for the benefit of Opal. The main purpose of the role is to work closely with the key stakeholders within the business in the procurement of goods and services. You will work with internal client groups and have a hands on approach in identifying cost-saving opportunities and value-add within your area of responsibility. Development of total supplier management from selection, commercial solution design and contracts management to bring cost savings and value to Opal.

Knowledge/Skills
Essential:
Commercial:
* Understands the wider business environment and the commercial/supplier market for the Networks market
* Working knowledge of industry sector supply base with a strong understanding of their structure and decision making processes
* Sets the climate for future growth
* Ensures Supplier capability to meet all business needs
* Facilitate early supplier involvement within development programmes

Expertise:
* Understands professional procurement processes
* Continually keeps up to date with advances in the Networks category
* Development external communication networks and applies knowledge

Results:
* Focuses on defining and achieving targets in terms of cost, quality, service level and innovation
* Is driven and enthusiastic
* Able to deliver results in an complex business environment

Influencing:
* Takes on board views of stakeholders and develops strong arguments to persuade and influence
* Has credibility and impact
* Engages successfully with a wide range of internal and external business partners to develop win:win solutions
* Can lead high level and complex negotiations

Planning:
* Develops any specific supplier management process required for business unit and liaise with procurement team for best practices
* Is able to prioritise effectively
* Can engage at all levels within the company and is able to flex personal style to adapt to changes in the environment

Thinking:
* Thinks clearly and logically; uses analytical ability to provide positive solutions
* Can think innovatively and creatively to overcome obstacles in a changing environment

Leadership:
* Has vision and is able to communicate this vision to the business, the stakeholders and the supply base.
* Ensure the vision is translated into clear goals and targets
* Takes responsibility for success

Customer Focus:
* Delivers high levels of customer service by working proactively with stakeholders
* Understands the needs of the business
* Sets and maintains high standards

Technical:
* Understanding of the regulations that govern the market and ensuring that all best practices are leveraged
* Knowledge of industry forums and actively participating to ensure technical expertise is based on current thinking
* Understands voice and data technology; providing advice on industry best practice for LAN’s, WAN’s & MAN’s hardware and software

Requirements
Desirable:

* Languages (particularly French and Spanish)

Qualifications:
Essential:

* University Degree in quantitative or commercially biased discipline
* MCIPS
* Significant procurement responsibilities in a leading edge company•
* Experience in working with other key stakeholder functions, Telecoms experience preferred
* Previous leadership experience, e.g. leading projects or programmes

Responsibilities:
* Develop category strategy for Networks, and negotiate and implement contracts
* Identify industry best practise and use best practise procurement techniques
* Support the business with third party solutions and negotiate with suppliers for the most favourable terms of supply for Networks
* Influence stakeholders and management to accept the most suitable strategic option
* Identify opportunities to add value to the business and produce achievable action plans to deliver
* Provide advice to internal departments on quality and service standards
* Continually monitor by regular reviews with Opal appointed suppliers
* Analyse service failures to devise a strategy, which prevents re-occurrence and analyse product information to project budget requirements
* Provide accurate and timely management information on supplier activity and performance for business unit
* Active management of all cost saving and financial compliance
* Work within the agreed Procurement Policies and Procedures

People Management:
* No direct reports
* Strong stakeholder engagement across all business areas is critical to this role
* Engage with Procurement Team on process and systems development
* Actively promote Procurement improved benefits to business unit departments
* Excellent communication skills at all levels

Financial Management:
* No budget responsibility
* Personal savings targets as defined must be achieved

Personal Attributes:
* Exhibiting and practicing the CPW Behaviours will allow us at CPW to generate a culture of high performance that attracts external top talent.
* We place a very high level of importance on our values and exhibiting and practicing these behaviours will be a major contributory factor to help us stay ahead of the competition.

These behaviours are:
* If we don’t look after the customer, someone else will
* Nothing is gained by winning an argument but losing a customer
* Always deliver what we promise. If in doubt, under promise and over deliver
* Always treat customers as we ourselves would like to be treated
* The reputation of the whole company is in the hands of each individual

Within Procurement the key behaviours we look for are:
* Driving Performance
* Build Passion & Pride
* Delight Customers
* Protect & enhance our reputation
* Innovation

Compliance Escalation:
The Carphone Warehouse Group is a regulated business and as such any instances of non-compliant behaviour that is bought to the job holder’s attention these must be escalated through one of the following channels as appropriate:

* FSA Compliance Officer
* FSA Compliance Committee
* Senior Management
* Or using the intranet facility

IP Network Engineer (Development Team) - CPW Networks, Irlam

Overall Purpose of Role:
* CPW Networks is a UK based Telecoms Company that provides unique and market leading innovative solutions for customers.
* In order to support its growing product base CPWN requires a highly motivated and enthusiastic IP Network Engineer to support the CPWN Telecom core network for the expansion of the IP/Ethernet networks

Role Responsibilities:
* Contribute to the design and development of the network infrastructure
* Maintain existing and future networks
* Research and development of network based services and products
* Clearly specify and document service requirements within the QA framework.
* Schedule work efficiently and give clear and accurate timescales for work completion

Know How:
* Cisco CCNP/CCDA MPLS (LDP, RSVP, Layer2VPN, Layer3VPN)
* Layer 3 Routing: BGP, EIGRP, OSPF, ISIS
* Layer 2 Switching: VTP, Spanning Tree, Tag Switching, LDP
* Commercial experience with Cisco, Juniper, Redback, Nortel
* Extensive commercial experience of all Internet Routing Protocols
* Commercial experience of designing and implementing large scale networks
* Unix/Linux experience with simple administration

Hours:
* Working Monday to Friday, 9am to 5pm
* After a few months, you will be expected to join the "On-Call" rota, so you will need to be flexible

IP Network Engineer (Solutions Team) - CPW Networks, Irlam

Overall Purpose of Role:
* CPW Networks is a UK based Telecoms Company that provides unique and market leading innovative solutions for customers.
* In order to support its growing product base CPWN requires a highly motivated and enthusiastic IP Network Engineer to support the CPWN Telecom core network for the expansion of the IP/Ethernet networks

Role Responsibilities:
* Contribute to the design, development and implementation of network based solutions
* Research and development of network based services and products
* Clearly specify and document service requirements within the QA framework.
* Schedule work efficiently and give clear and accurate timescales for work completion

Know How:
* Cisco CCNP MPLS (LDP, RSVP, Layer2VPN, Layer3VPN)
* Layer 3 Routing: BGP, EIGRP, OSPF, ISIS
* Layer 2 Switching: VTP, Spanning Tree, Tag Switching, LDP
* Commercial experience with Cisco, Juniper, Redback, Nortel
* Extensive commercial experience of all Internet Routing Protocols
* Commercial experience of designing and implementing large scale networks
* Unix/Linux experience

Hours:
* Working Monday to Friday, 9am to 5pm
* After a few months, you will be expected to join the "On-Call" rota, so you will need to be flexible

HR Consultant - CPW Networks, Irlam

Purpose of Role:
* To work as a business partner with Department Managers to drive effective HR practices within CPW Networks with the overall aim of delivering the commercial objectives of the company.

Performance Management:
* To advise and work with Managers to ensure that individual performance issues are dealt with in a timely, professional and legal manner
* To work closely with the HR, Training and Quality team to apply practical performance management solutions through the department managers.
* To provide a balanced approach to issues of conduct or capability by ensuring that employees are treated with fairness and consistency in line with the Company culture and procedures.

Employee Relations:
* Working closely the Management team to identify and address potential disciplinary matters in a timely and effective manager.
* Co-ordinate all disciplinaries within the centre
* To monitor the quality of investigations, disciplinaries and grievances to ensure values and standards are maintained.
* Ensure full and fair investigations take place
* Attend high level disciplinaries and advise on all disciplinaries where required
* Manage internal conflict and reduce the possibility of sensitive or discriminatory behaviour by managing the use of the grievance procedure.
* Minimise the risk of successful employee legal claims and represent the Company at Employee Tribunal.
* To provide HR lead support in restructuring/consultation projects

Absence Management:
* Development of absence management policies, including the development of an advanced attendance management-training course.
* To actively assist managers in enabling them to deal with long term and high levels of absence
* To ensure absence policies are adhered to and analyse monthly reports and work with managers to take action where applicable.
* Collation of absence report and departmental absence percentages for the relevant departments.
* Support with complex RTW interviews
* Liaise with Occupational Health

Attrition Management:
* To monitor employee turnover figures by assessing reasons for leaving via the exit interview process and maintaining a high level of understanding within the business unit of employee concerns and issues pertinent to retaining employees.
* Analyse the exit interview statistics to make recommendations and work with the managers to reduce turnover within the business units
* Make managers aware of issues brought up by employees as a result of exit interviews.

Recruitment:
* To work alongside resourcing team for vacancies across the business, advise managers on appropriate recruitment solutions and costs and ensure positions are filled promptly.
* To work with the resourcing team, HR Admin and dept managers to continuously improve recruitment & selection practices.
* Assist and observe on assessment centres.
Training & Development:
* Deliver HR training sessions including, HR induction, disciplinary training and attendance management training.
* To work alongside the Training team to identify current and future individual and team training needs and support in the provision of a range of training and development solutions.
* To coach managers in their management of difficult situations and provide ongoing support and advice on their people management.

Reporting:
* Production of weekly / monthly activity reports for business unit to HR Manager within agreed time scales.(recruitment, absence, disciplinaries and grievances, AWOL, performance reviews, legal and employment tribunal activity, Occupational Health updates
* To provide relevant statistics and information as agreed with Line Managers and the HR Manager.

Person Specification:
* Strong HR experience within a fast paced environment
* Part qualified CIPD is a minimum requirement
* Demonstrable HR experience within Engineering/IT functions or cultures
* Professional approach to sensitive situations
* Strong interpersonal skills
* Good planning and organisational skills
* Ability to deal with complex ER situations
* Ability to influence at different levels within the business
* Able to work to tight deadlines in a fast paced often pressurised environment
* Driven and enthusiastic about HR
* Able to handle change and embrace new ideas
* Self starter and can tackle difficult situations

IS Support Engineer (CPW Networks) - Irlam

We are looking for IS Support Engineer to provide support to Opal’s PC, Server, Internal Business Applications and Voice Systems, to implement the IS Strategy throughout Opal, support Opal’s current and future IS Systems and their development whilst ensuring customer satisfaction in aspects of the role.

Key responsibilities

• The day to day operation of the Opal office IT systems including problem solving, performance monitoring and 3rd party management (where applicable).
• The operational support of the Opal & CPW office IT systems including problem resolution, performance monitoring and 3rd party management (where applicable).
• The day to day support of all technical and customer aspects of the office IT systems including security, new account creation and ongoing system maintenance.
• The day to day technical support to the user community for network cabling and application related problems.
• Technical assistance/ownership of current and future Opal projects to ensure the impact on the IS systems and any other associated systems is properly identified.
• The day to day support and maintenance of the Remote users throughout the business.

Key requirements

• Have an understanding of the requirements need in a technical support role supporting PC and Servers and maintaining associated systems.
• Have an excellent working knowledge of PC/Servers, including Windows NT, W2K, WP operating systems, PC & Server operating systems, system security, desktop applications (MS Office etc), hardware operations, server backup management and user administration
• Knowledge of Data Networks – WAN & LAN operations, Network media (copper/fibre), TCPIP and associated routing protocols
• Knowledge of Voice Networks – PABX’s, PSTN operation and connectivity and Cisco IP Telephony
• A understanding a remote access operation’s, anti virus software and stock control are desirable
• You must be an excellent team player, enthusiastic and eager to learn as well as being able to display strong communication and problem management skills as well as being highly efficient.
• Applicants must hold a Full UK Driving Licence and be prepared to travel to other Opal locations

APPLY ONLINE AT http://gs19.globalsuccessor.com/fe/tpl_carphonewarehouse01.asp?newms=jj&id=49375&

Quality Technician - CPW Networks, Irlam

Overall Purpose of Role:
* To deliver a professional case review and coaching feedback to the Service Management Team
* To evaluate, score and write reports on quality of SMC activity supporting the development of a professional and efficient service
* Providing evaluation, auditing and quality standards throughout the Service Management Centre
* To champion all elements of quality within our operational units enhancing the quality of service provided
* Identifying opportunities for quality improvement
* Playing a key role in the measurement, control and evaluation of the SMC quality
* Maintaining and developing the Quality Management System using appropriate quality tools and techniques

Requirements:
* Possess an excellent knowledge of Quality Assurance processes and techniques
* Previous experience of quality management in an operational environment
* Proven competence of setting targets, coaching and developing individuals to achieve objectives
* Strong analytical and numerical background with attention to detail
* High level of communication and interpersonal skills
* Ability to meet deadlines and exceed targets
* Word, Excel and Power Point experience essential
* Telecoms experience an added benefit but not essential
* Strong organisational skills with commitment to detail and quality
* Previous coaching experience
* Ability to communicate confidently and professionally at all levels

Responsibilities:
* Understand and deliver quality expectations of the business and its partners
* Audit SMC Management evaluations and provide constructive coaching addressing individual needs
* Ensure evaluations are completed accurately and timely
* Evaluating and scoring an agreed % of SMC activities using agreed guidelines designed by the SMC Management Team
* Identify gaps in knowledge and skills with our SMC workforce
* Define and manage the working relationship with the SMC Training and Management teams
* Completion of accurate, factual, value adding reports
* Supplying these to the appropriate management and business stakeholders of CPW Networks
* Design and co-facilitate delivery of regular calibration workshops with the objective of improving understanding and accuracy levels
* Identify best practices across the department to continuously improve and sustain productivity, consistency and quality of service
* Update and maintain all scores on the appropriate logging system and highlight and log any inconsistencies
* Own the quality monitoring process, creation of monitoring records and monthly reporting
* Hold regular calibration sessions for all areas of support
* Play a lead role in driving down propensity to call or raise tickets demonstrating clear reductions using quality initiatives
* Work in partnership with the SMC managers to identify solutions and learning needs
* Measuring customer satisfaction internally and externally

Challenges:
* Department is within it’s infancy in set up and management systems
* Candidate will have a challenging role in leading the strategic and tactical development of a vital function

Decision Making & Accountabilities:
* Accountable for the accuracy and consistency of quality evaluations across the Service Management Centre
* Scoring matrix applied to quality checks
* Production of quality report to the business with accurate improvement and training recommendations
* Best practices to be implemented across the department
* Accountable for the maintenance and upkeep of the quality logging system
* Format and frequency of calibration sessions

Hours:
* Basic 40 hours per week plus additional hours to meet business needs as required

TTB Mobile Sales Specialist

Purpose of Role
- The role involves the handling of inbound business prospects requiring a business mobile solution. Analysing the customers requirements and identifying a suitable proposition for the customer. The role will require proactive acquisition of customers through effective base management.
-The role will involve immediate response to inbound sales enquiries from UK businesses. These requirements are to be assessed and then matched against a suitable sales solution covering fixed and mobile voice airtime, hardware, data and support services.
- Additionally the role requires the proactive acquisition of customers, generating high volumes of connections, gross margin and subsequent ARPU.
- Inbound enquiries are presented into the department from a variety of sources (telephone, e-mail etc), often driven by direct marketing, and encompass the SOHO’s and SME market sector.
Role Responsibilities
- Handling of inbound sales prospects generated from direct marketing, internet, monthly guide and personal recommendations.
- Proactive prospecting of new business opportunities by cold calling and mailshotting.
- Working to sales targets set by the business
- Adhering to KPIs set by the business (activity, reporting etc)
- Proactive sales management of the Talk Talk Business existing base, adhering to a strict contact strategy to ensure all customers’ needs are met and satisfied.
- Calculation and delivery of commercial hardware and airtime pricing.
- Creation of sales proposals that encapsulate the full proposition of CPW.
- Presentation of verbal and written proposals to potential customers.
- Delivering exceptional customer care across the customer life time.
- Processing multiple connection transactions via PIE with a high degree of speed and accuracy.
- Maintaining a personal sales tracker by using the department standard CRM Netsuite and ensuring a high quality of work is completed and Maintained on the system.
- Feedback to management on improvements and ideas as to how the department could improve.

Know How
Essential:
- Highly motivated, self starter
- Proven track record in sales
- Goal oriented
- Analytical and highly numerate
- Creative thinker
- Highly organised
- Computer literate (including PIE)
- Committed to a team environment
Preferable:
- Previous experience in B2B sales
- Experience negotiating at board level
- Previous proven success in mobile sales
- Understanding of fixed line market
- Telesales Experience

Closing Date 28/04/2008

Management Accountant, Irlam (Wholesale Finance)

We are currently looking to recruit a Management Accountant for our Irlam office.

Overall Purpose of Role:
* To support the Financial Controller in all aspects of financial accounting, financial reporting, financial planning and management information production.

Know How:
* Qualified accountant
* Financial accounting, reporting and management information
* Good spreadsheet modelling skills
* Understanding of telecoms networks preferred but not essential

Communication:
* Excellent communication skills required. Regular contact with other Finance Departments within the Group and with operational departments within Networks.

Decision Making & Accountabilities:
* Must be able to make decisions without recourse to superiors but also must know when to consult superiors

Challenges:
* To bring first-class, professional skills to bear within a pressurised environment.

Role Responsibilities:
* Support the Financial Controller in all aspects of financial and management accounting
* Contribute to the development of the financial control environment by putting in place rigorous processes, reconciliations and ledger management disciplines
* Assist in the production of the monthly financial and management accounts
* Produce management information
* Assist in carrier bills accounting and analysis
* Act as Finance contact for allocated cost centre owners and provide them with assistance in planning and cost management