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Channel partners

Dealers

Benefits

So why should you choose to be an Opal Dealer? Here are some reasons that we believe put Opal ahead of the rest:

• Service at the highest level: We believe that the key to enhancing our customers businesses is more than just a cheap phone call. This is why we offer them low cost call charges plus value added telecommunications services.
• Professional advice on every aspect of business telecommunications: We can offer advice about routing and diverting calls efficiently. We can even provide off the shelf automated answering services or call queuing to ensure that their contact centre is optimised. We can also offer recording and screening services to solve regulatory issues such as screening against the Telephone Preference Service (TPS) register.
• Services that adapt easily to meet their changing needs: We understand their need for services that are easy to maintain and upgrade. This is the beauty of Opal's network based services, they are very quick to implement, can be modified at the touch of a button and can be adapted for home working purposes.
• Costs are easy to monitor and control: All Opal's products and services are run on a "pay as you go" basis and are billed as a pence per minute charge.
• Web enabled control: As an Opal customer, you can enjoy access to your own management facility, which allows you to view and modify your telecoms services.
• The information you need, when you need it: Opal's products and services fully compliment the CCA's Standards Framework. If you have a non geographic number, we provide you with a comprehensive, 24 hour web-based statistics facility so you know exactly what is going on at any given time.
• No capital expenditure on additional hardware: Opal's services are run within our network, which means there is no need to purchase additional equipment for each agent that requires the service. This makes Opal the ideal choice, whether a call centre requires a service for one agent or one thousand agents without incurring additional costs or development schedules.
• Specialist call centre services: As one of the UK's leading providers of telephony services, Opal offers a range of services for both inbound and outbound contact centres to help enhance the way a business manages their customer relationships.
• Standing within the crowd: Opal is one of the largest telecom network operators and is a wholly owned subsidiary of the Carphone Warehouse Plc, a FTSE 250 company.

To see some more benefits of joining Opal Telecom, then please visit the Opal Story at http://www.opaltelecom.co.uk/whyuseopal/theopalstory/