For non-customer enquires, our Telesales agents are available to answer any query you may have on joining Opal Telecom.
Contact us on 0800 083 8000
For Opal customers, please contact our trained customer service managers for any query you may have.
Contact us on 0800 298 6725
For Opal mobile customers please contact our trained mobile customer service managers for any query you may have.
Contact us on 0800 781 0500
Code of Practice
The purpose of this Code of Practice is to inform our customers of their relationship with us. It is written for residential and Small Business consumers who purchase telecommunications services from us directly.
This code aims to provide:
- Information on how to contact Opal
- Information on sales and marketing activities
- Information on some of our main services
- Information on billing and pricing issues
- Contact details for alternative complaint bodies
Opal Code of Practice (pdf)
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Copyright© 2005 Opal Ltd, Opal is a Carphone Warehouse company
