Landline services

Non-geographic number (NGN) services

Call statistics - For call centres

Call care

Vital statistics to monitor call centre activity

One of the most sophisticated management reporting products available today, Opal Call Care enables you to examine exactly what is happening to your call traffic on a regular basis. Call data is updated every 15 minutes, giving your Call Centre Manager the ability to quickly monitor the performance of the team and act upon it.

Opal Call Care is available free of charge to all Opal non-geographic number users.

Benefits you can't ignore:

• Improve your agents' call-handling effectiveness by monitoring their performance as it happens, enabling you to act instantly on the information
• Unlimited secure online access, password protected for authorised personnel
• Multiple users can be configured to use a single account and other access options include restricted “read-only” access
• View the volume and time of calls received, as well as the number of calls answered, engaged or missed
• Analyse information by day or month, or historical data for comparison purposes
• View geographic analysis reports, which show the areas where calls are received from, including call success rates
• Instantly modify many aspects of your service