Landline services

Non-geographic number (NGN) services

Incoming call management - For SME's, call centres, large corporations

Number translation services

Win more business via a free or low-cost 'national' number

Opal's Number Translation Services encourage potential customers to call you via a free or low-cost national number (e.g. 0800, 0845, 0870 etc.). In addition, these calls can be automatically re-directed according to pre-determined criteria

How Opal helps you manage incoming calls to your NGN:

• Single translation - The simplest possible NGN service, single translation directs calls made to your national or local number to any landline or mobile number.
• Time translation - Redirects your national number to a maximum of 15 alternative landline or mobile numbers, according to the day of the week/time of day, e.g. All weekend and evening calls could be re-directed to a different number than daytime/weekday calls
• No-answer divert - If a customer call is not answered (perhaps because all lines are busy), the call is re-directed to another number (e.g. another department or call centre)
• Message box - If a customer call is not answered (perhaps because all lines are busy), the call is re-directed to an automated message service.
• Geographic divert - If a customer calls from a pre-determined geographic area (postcode, STD codes, counties or regional TV areas), you can choose to redirect the call to a specific number (e.g. nearest branch, a regional call centre, a number dealing with a regional marketing campaign etc.)
• Call ratio distribution - If you have more than one office/call centre, and each location has a different capacity to deal with calls, then incoming calls can be distributed proportionately between each location.

Benefits you can't ignore:

• By not publicising a local contact number, Number Translation Services create the perception that your business has a national presence
• Customers/prospects are more likely to call you because there is little or no cost to them
• Protect your brand reputation - route incoming calls in the most appropriate way, so that customers aren't left stranded, confused or de-motivated after making the effort to call
• Improve effectiveness of your service by measuring and analysing what/when/how calls are diverted
• Control the destination of your NGN number(s) using a secure web interface
• Use this service in conjunction with other Opal services, such as Interactive Voice Recognition (IVR), Call Recording etc