Landline services

Outgoing call services

Call filtering

SILENTCALLGARD

Reduce the number of unwanted 'silent calls' from your call centre

Many call centres have increased their efficiency by using predictive diallers, such as Opal's Power Dialler. Predictive diallers streamline the workload for call centre agents, but often there is no available sales agent to take the call for a proportion of the numbers that are automatically dialled. This causes 'silent calls'.

Consumers often report silent calls to the Nuisance Call Bureau, who will advise them to register their number with the TPS. It takes up to 28 days for the number to appear on the TPS register so, within this period, silent calls can still be made from a predictive dialling system.

Working in collaboration with The Nuisance Call Bureau, who keep a database of all telephone numbers that have experienced silent calls, Opal has developed Silentcallgard, an Opal network service that filters sales calls against the national Call Bureau's register to protect the consumer from receiving further silent calls for another 12 months.

Rather than waiting 28 days for the TPS register to take effect, Opal Silentcallgard begins to screen against this data within seven days. This means that consumers/businesses are less likely to end up registering with the TPS/FPS