Landline services

Outgoing call services

Call recording - For SME's, call centres, large corporations

Opal Replay

Record and analyse incoming and outgoing calls

Opal Replay is a call recording service that records telephone calls within Opal's national network.

You are able to access your recorded calls via a secure website-based search tool. Call recording files can be played via a PC, downloaded for archiving or sent as e-mail attachments.

Opal also offer an upgrade to Replay called 'Replay Plus' which adds automated call-scoring to the system, along with details of the agent who made or answered the call.

Benefits you can't ignore:

• Easy to monitor the quality of your agents' call-handling
• No capital costs or installation issues, so even SME's can take advantage of the service
• Manage what/when/how calls are recorded, and make changes to your set-up whenever required
• Set up and manage recording services for multi-site businesses (including homeworkers)
• Improve effectiveness and make decisions based on on-demand call information
• Secure access for authorised personnel only
• Long-term, off-site storage of recorded calls