Landline services

Outgoing call services

Network Dialler

Control and automate campaign dialling for your call centre agents.

Opal Network Dialler is a network-based dialling system that provides Preview, Progressive and Predictive dialling to enable call centres to increase call rates and improve their agents' talk time.

Once your agents have worked through a campaign, Opal Network Dialler provides them with a list of numbers that were either busy or didn't answer the first time around.

Available options:

• Preview - your agents control when to dial the next number on their lists. The information for the next prospective dialled number appears on the screen, allowing the agent to decide on the best time to ring that customer.
• Progressive - similar to preview dialling in that the information of the next prospective customer appears before the call. However, the computer then dials the number after a pre-determined length of time, e.g. 5 seconds
• Predictive - uses an automated process to predict the called parties' response rate and the availability of sales agents. It is used to improve agent productivity. Cuts down on silent calls, as the system will only dial out the right amount of calls for the number of available agents.

Benefits you can't ignore:

• Improve profits by increasing agent efficiency - as soon as one call is finished, the next call is automatically dialled
• No capital costs - no requirement to purchase or maintain dialler hardware.
• Flexible and scalable - the service is also suitable for use by SME's, large call centres, home-workers or at multi-site locations
• Integrate automated dialling with your existing CRM system - Network Dialler provides useful campaign management tools
• Further increase the efficiency and effectiveness of automated list dialling by combining Power Dialler with Opal's call filtering and call recording services
• Fully compliant with DMA (Direct Marketing Association) regulations on silent calls.