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Landline services | Mobile & Wireless | Telephone Systems | Data | Networks

Landline services

Premium rate call services

For SME's, call centres, large corporations

Data capture

Harvest profitable caller information

Opal's Data Capture service helps you harvest useful caller data for a telephone-based service, promotion or competition.

You set up a series of questions that your customers respond to by leaving voice clippings on Opal's IVR system. For example, callers responding to a competition may leave their name, address and telephone number as well as their answers; you can then retrieve and process this information when convenient.

Opal Data Capture can be used for many applications including Tipsters, recorded information services, voting services etc.

Technical Support Lines

Why not run your customer helpline(s) as an Opal premium rate service? This way, all those customer calls will generate extra revenue to help fund your technical support team.

Benefits for all premium rate services:

• Earn revenue from an added-value telephone-based service
• Allow customers to pay for services without issuing any payment or account details - the cost is included in their call charge
• Give your business the perception of a national presence

Improve the profitability of your service and optimise its marketing activity by measuring and analysing incoming call times, duration, most popular options chosen by customers etc.