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Landline services

RANT&RAVE

Testimonials "RANT&RAVE in your business"

The restaurant

A couple are visiting their local restaurant for the first time but did not enjoy their meal as the starter was cold. When the waiter asked if everything was alright the couple didn’t want to cause offense and said that everything was fine. On leaving the restaurant they are handed a RANT&RAVE card. The couple call the service to express their disappointment with the quality of food as their starters were cold and only give the company a low score. The couple receive an SMS voucher for a free bottle of wine with their next meal to thank them for their feedback. Meanwhile the restaurant has acted upon the low score they received and invests in some heated lights to keep the food warmer. A month later the couple return to the restaurant to use their voucher and are delighted when they receive piping hot starters.

The supermarket

A mother is shopping in her local supermarket to find that her favourite brand of muesli has been removed from the range. She goes to customer services to enquire but there is a long queue so decides to do her weekly shopping at another supermarket. On her way out she notices the RANT&RAVE number prominently displayed and calls to report her dissatisfaction. The supermarket received a number of RANT&RAVE calls regarding the muesli brand from regular shoppers whose custom they had now lost. The supermarket bring back the brand and through the RANT&RAVE interface, sends each affected customer an SMS message alerting them that the brand is now back in store.

The football club

A premiership football club has just beaten its biggest rival to become the champions of the league. There were five outstanding goals, with a hat-trick from this seasons most exciting player. The premiership football club are so delighted with this result they want to share the excitement with their fans and set up a RANT&RAVE line for them to express their views on the goals scored. The football club receive several thousand phone messages and some of them are so exhilarating they broadcast them on their official website. Each month they send an SMS campaign to those fans giving them updates on the football club’s success.