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International Roaming (Euro Tariff)

Reduced International Roaming Charges

Following recent EU Regulation regarding international roaming charges which were adopted in Brussels earlier this year, mobile customers can now request that their mobile account is “Euro Tariff” enabled.

One of the key elements of the regulation was to ensure that roaming customers are charged no more than 38.8 pence per minute (including Vat) for any call made, and 19 pence per minute (including Vat) for any call received within the European Union. The actual amount charged will be dependent on which network a customer is registered with.

The key elements of the Euro Tariff proposal are detailed below. Customers should carefully consider each element of the proposal in full before making any decision.

Customers who have their account Euro Tariff enabled will notice on their bill that their advanced monthly service charge / line rental is deducted from the account and then reapplied. This is due to the tariff application process.

Generic elements of the proposal

• As of 30th July 2007 Euro Tariff enabled roaming customers will be charged no more than 38.8 pence per minute (including Vat) for any call made, and 19 pence per minute (including Vat) for any call received within the European Union. The actual amount charged will be dependent on which network a customer is registered with.
• If a customer has deliberately chosen a specific roaming tariff they will not be automatically transferred to the Euro Tariff.
• When a customer enters an EU country other than their “home network” they will receive a free text message with “basic personalised pricing information” regarding the roaming charges that will apply to the customer and the EU country they are visiting.
• In addition, customers can also request “more detailed personalised pricing information on the roaming charges that apply to voice calls, SMS, MMS, and other data communications services” via a mobile call or SMS. This request is free of charge.

Network specific elements of the proposal

• All customers have the option to move to “My Europe” and if requested will be moved 30 days from the date of their request.
• All customers that have not requested to move to “My Europe” will have their rates automatically changed on their current tariff by the 30th September.
• Full details of “My Europe” can be found at www.o2roaming.co.uk

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• All customers who request to transfer will be moved 30 days from the date of request.
• All customers that have not requested to transfer will be automatically moved to the Euro Tariff by the 30th September.
• All Opal Mobile customers will be charged no more than 38.8 pence per minute (including Vat) for any call made, and 19 pence per minute (including Vat) for any call received within the European Union.

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• New “Share Time” customers who have been connected since 1st January 2007 and have “Vodafone Passport” as standard can now request to move “Vodafone World”.
• New “Anytime” and “Small Business” customers who have been connected since 1st January 2007 and have “Vodafone Passport” as standard will now be automatically moved to “Vodafone World”. Customers can however request to move back to “Vodafone Passport” if they prefer.
• Full details of “Vodafone Passport” and Vodafone World” can be found at www.abroad.vodafone.co.uk

Contact Us

Should you wish to request a tariff transfer or have any questions regarding this matter please contact our Customer Service Department via e-mail at
mobile-admin@opaltelecom.co.uk. Alternatively, you can call us on 0800 781 0500.