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Mobile & Wireless

FAQs

Q: Who do I speak to for ordering mobile handsets for my entire sales office?

A: Please call Opal on 0800 083 8000 and we will provide you with immediate assistance.

Q: Am I able to keep my existing mobile numbers?

A: Yes, you will need to have your existing mobile network provide you with a PAC (Porting Authorisation Code) and pass this to your Opal Account Manager.

Q: How long does it take for my equipment to be delivered?

A: You should expect delivery of your equipment by courier within 5 working days of signing your contract.*

Q: Can I take my phone abroad?

A: Please ensure that you request this from your Opal Account Manager at the time of contract signing as Opal will need to lift the international bars for you. You will also need to ensure that there is appropriate network coverage in the country you are calling from. Please speak to your Opal Account Manager or contact Opal Customer Services on 0800 78 10 500.

Q: In what format will my bills be produced?

A: You will receive a monthly paper bill which charges line rental in advance and call charges are in arrears. Your first invoice will charge from the date of connection plus one month in advance. Opal also has an online ebilling service which allows you to view your bills on line. Please request this at the time of signing your contract.

Q: How do I set up my voicemail service?

A: Along with your new handset, you will also receive a mini user guide containing full instructions on how to activate your voicemail.

Q: What if one of my employees forgets their new pincode?

A: Please call Opal Customer Services free on 0800 787 0500 and one of our advisors can give them their default pin number.

Q: Who do I speak to if I experience a fault or encounter a problem?

A: Our helpful and friendly customer service staff are ready and waiting to assist you with any problems you may encounter. Simply call 0800 78 10 500.

Q: Who should I call if I lose my mobile phone?

A: Please contact Opal Customers Services free on 0800 787 0500 and we will arrange to bar your phone immediately.

* Subject to stock availability.