Opal Networks

Support

Designing, delivering and supporting wholesale products and services has been achieved successfully through great brands such as Opal, TalkTalk and TalkTalk Business. Structuring the division to ensure optimum support for our customers has been the key driving factor. Opal Networks is committed to developing Centres of Technical Excellence to adapt positively to our customers needs.

Business Development Centre (BDC): Key responsibilities include developing new product business case scenarios, producing product statement of requirements, liaising with key project management functions to ensure implementation and launch of network products. This centre acts the primary point of contact for all new customer requirements.

Design Centre: With several teams of specialist engineers, this centre is focused on designing optimum efficiency products and services.

Development Centre: A team of programming and coding specialists are responsible for ensuring that product implementation is accurate, timely and fully tested before launch.

Operations Centre: This support function is fundamental in maintaining and upgrading equipment and hardware.

Service Management Centre (SMC): This centre of excellence will manage and support all our customers “in-life”. The hub of the organisation, the SMC provides direct day to day support for provisioning, migrations, IP support, all technical queries, installations.

Of course, whilst it is important to have centres of excellence operation within Networks, bringing all the functions together under a project management programme is essential. Our Business Support function provides project management services to the entire division. The aim is to continuously improve the effective delivery of project work by following best practice and facilitate the communication between different departments and customers to ensure a smooth operation.