For non-customer enquires, our Telesales agents are available to answer any query you may have on joining Opal Telecom.
Contact us or call us on 0800 083 8000
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Contact us or call us on 0800 298 6725
Your questions answered
- What is e-billing and how does it work?
- How can I benefit from e-billing?
- How can I start using e-bills?
- What does my online bill look like?
- How do I know when there is a new bill to be viewed?
- How do I access my e-bill?
- If I register for e-bills, will I still receive a paper bill?
- What does e-billing cost me?
- Can I save my e-bill?
- Can I do more detailed analysis of my e-bill?
- Can I contact Customer Services online?
- I have more than one account, can I view all the bills together?
- How can I be sure that e-billing is secure?
What is e-billing and how does it work?
Electronic bill presentment, or e-billing as it is often known, is the new way of receiving your Opal bill each month. It is a process of presenting your monthly bill to you on the Internet instead of on paper, which gives you the convenience of viewing your statements online and allowing the data on your e-bill to be sorted, totalled, filtered or queried giving you much more information about your Opal account. E-Billing works by moving your paper-based statements onto the Internet.
How can I benefit from e-billing?
E-billing will make the whole process of receiving and checking your monthly bill fast, accurate and convenient, not to mention the benefit to the environment of less waste paper. Here are some of the benefits e-billing will bring you:
- You can view your bill as soon as it is requested.
- You can view any of your last 6 monthly bills as they become available.
- You can sort the data on your bill into the order most convenient for you.
- If you aren't sure about the figures on the bill, online analysis is easy.
- You can download your bill as a spreadsheet for storage on your computer.
- You can print your bill (including a VAT receipt)
- If you have multiple accounts you can view them all at once.
- There are no paper bills to clutter up your desk and you always know where your bills are.
- E-bills are environmentally friendly because no paper is required.
How can I start using e-bills?
You need to contact Opal's e-billing department on 0800 083 1046 or billingdept@opaltelecom.co.uk and from there we will set you up with your e-billing account. There is a 48 hour set-up time before you can access your account.
What does my online bill look like?
The bill will look very much like your paper statement. Because the bill is on the Internet, there may be one or two slight differences. Your bill should be as easy to understand and work with as your paper bill.
How do I know when there is a new bill to be viewed?
You will be notified by e-mail as soon as a new bill is available for viewing. A link in the e-mail will take you to the login page of the e-billing section of our website.
How do I access my e-bill?
There are several ways:
- You can click on the link contained in your notification email.
- For convenience and speed, you can cut and paste the following address into the favourites section of your browser http://billing.opaltelecom.co.uk/
If I register for e-bills, will I still receive a paper bill?
Yes, if you request it. You can take up the option on whether you want to keep the paper bill or not.
What does e-billing cost me?
e-billing is provided free of charge.
Can I save my e-bill?
Yes, there are several ways to do this. You can either download your e-bill as a formatted MS Excel spreadsheet or as a text file, which can be imported into many popular desktop packages.
Can I do more detailed analysis of my e-bill?
Yes. Your e-bill comes with some powerful analysis tools. For example you can see all calls to a certain number or all calls over a certain length of time or a certain value and much more. The results for each query are also totalled for your convenience.
Can I contact Customer Services online?
Yes. You contact customer services through an email facility that is provided as part of the e-bill. One of our customer representatives will usually contact you within 24 hours. Alternatively you can still telephone customer services.
I have more than one account, can I view all the bills together?
Yes, it is possible to link multiple accounts under one username. This means that you will only receive one email notification for all of your accounts, and that you only need to login to the system once to see the e-bills for all of your accounts. This is only available for corporate customers. You will need to register each one of your accounts, and then we will tie them to one account that you can view when you log on.
How can I be sure that e-billing is secure?
We have taken a number of measures to ensure that viewing your e-bills is secure and that only your billing data is protected. Firstly your online bill is protected by a username and password, which only you know. For your peace of mind, you can change your password online as often as you want.
Secondly, elements of the bill specific to you such as user details are encrypted. This means that none of your user details can be viewed by anyone else.
In addition to this your session will time out if there is no activity on your e-bill for 10 minutes. This means that if you walk away from your computer while logging into your e-bill, no one can come and start looking at your personal information. Once the e-bill session has timed out you can't even use the back button to look at previous pages without entering your password.
If someone else tries to login as you, the account will be deactivated after 3 failed login attempts, the account can only then be reactivated by contacting Opal Telecom customer services .
Copyright© 2005 Opal Ltd, Opal is a Carphone Warehouse company
