Why use Opal?

Introduction

Service at the highest level

We believe that the key to enhancing our customers’ business is more (much more) than just a cheap phone call.  This is why we offer you a full communications portfolio of voice, data and mobile services.

Professional advice on every aspect of business telecommunications

Whether your requirement is for a voice, data or mobile service or a completely converged communications solution, Opal can help.  We have experts in each arena that can offer professional advice to ensure your business is running efficiently.

Services that adapt easily to meet your changing needs

We understand your need for services that are easy to maintain and upgrade.  This is the beauty of Opal’s network based services – very quick to implement, can be modified at the touch of a button and can be adapted for home-working purposes.

Costs are easy to monitor and control

Opal’s products and services are software driven and are hosted within our UK network.  This means we give our customers the flexibility of using services only when they need to.

Web-enabled control

As an Opal customer, you’ll enjoy access to your own management facility, which allows you to view and modify your telecom services.  For example, if you need calls re-routing from site A to site B because of a fire alarm, you can access your service via a secure web link to modify it immediately without even engaging with Opal.

The information you need, when you need it

Opal’s products and services fully complement the CCA (Call Centre Association) Standards Framework.  If you have non-geographic numbers, we provide you with a comprehensive, 24-hour web-based statistics facility so you know exactly what is going on at any given time.  Are incoming calls being answered? Are callers receiving an engaged tone? How many unique callers had you had? When was the busiest hour? Use this information to help manage your staff and infrastructure

No capital expenditure on additional hardware

Opal’s services are hosted within our own UK network, so you can up or down-scale as often as you need without hardware expenditure.  Whether your operation has one agent or one thousand agents, Opal is your ideal partner.

Specialist call centre services

As one of the UK's leading providers of telephony services, Opal offers a range of services for both inbound and outbound contact centres to help you enhance the way you manage your customer relationships.  

As Opal is a carrier, all our products are network-based which means that there is no need to invest in additional equipment for simple actions such as call routing, diverting, recording, screening etc - Opal network services will do this for you.