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Why use Opal?

FAQ

Q - Who are Opal Telecom?

A - Opal are one of the UK's largest telecoms network providers. We were founded in 1995, and have grown from strength to strength. To find out more information about Opal, please visit the About Opal section where you can view more company information, the company history, our customers and where we are located.

Q - What is our relationship with Carphone Warehouse?

A - We are a subsidiary of Carphone Warehouse. Opal began as a company in 1995 and from there gained a healthy and sustained customer base. Carphone Warehouse saw the success Opal achieved, and in 2002, they acquired the company. Opal is still a separate company from Carphone Warehouse, but the relationship has broadened both our customer base and our profile.

Q - I have suffered problems in the past with other telecoms providers. What makes you different to other suppliers?

A - Here are a couple of reasons why we believe Opal is better than our rivals:

• We are not just amongst the very best in the market on price, we also pride ourselves on the quality of our account management and customer service, from the first point of contact, right through your life with us as a customer.
• Due to our excellent work and innovation with engineering, Opal Telecom has also been awarded the Queen's Award for Enterprise in 2004, displaying Opal's credibility in the market as a whole.
• Opal owns and operates its own national network, which interconnects with all major operators. We also build our own products and services.
• The company is financially stable and, unlike many of our competitors, is not in the market for a takeover.
• We have the backing of our parent company Carphone Warehouse, a FTSE 250 member.
• Opal has a resilient network and a good, long-standing knowledge of the telecommunications market.

Q - How can Opal be cheaper than BT?

A - Opal's strategy is to be the UK's most efficient network operator. This has been achieved by using Opal's own national network and exploiting engineering and product services. This allows us to offer lower call charges.

Q- Will connecting to BT effect my broadband connection?

A - No. Even if you switch over to Opal's network, you are still able to use your broadband connection with your current broadband service provider. The broadband connection is run down a separate analogue line, meaning there will be no effecting problems.

Q - How can I be assured that Opal can continue to supply the best cost effective products in the future?

A - Opal has a successful and expanding product development team that is continuously looking at how to develop the company further and offer the best products to our customers. There is a continuing product program to enhance and promote new products to our customers. There is also a significant investment being made by Opal into new technologies, e.g. VoIP Services, and staff, in order so it can continue to deliver leading edge product and services.

Q - Why does Opal not advertise more?

A - At Opal, we are always on the look out for new customers. Opal works in a business to business environment and we feel our best approach is through networking and trade fairs. A lot of our customers are actually acquired on recommendation, further strengthening Opal's name. Therefore, we feel it is not necessary to use blanket marketing. As Opal is part of the Carphone Warehouse Group, we have a strong brand presence and can continue to push into new markets with the backing of our parent company.

Q - What is e-Billing?

A - Electronic bill presentment, or e-billing as it is often known, is the new way of receiving your Opal bill each month. For more information on e-billing, please visit the e-billing webpage, where there are more of your questions answered.

Q - If I have any problems with my account, how can I get in touch with Customer Services?

A - Our customer service team are on hand to deal with any problems that may occur with your Opal account. The phone number that you need to know is 0800 298 6725, and we will respond to any queries within 2 hours.

Q. What is a MAC? And why do I need to use it?

A. MAC stands for 'Migration Authorisation Code'. You will require a MAC if you choose to switch broadband providers.

For further information, click here for MAC FAQs for ex-Onetel business customers.